Customer experience is key in transforming the way utilities meet evolving energy needs

The way people consume and generate energy is changing, and with it, the relationship between utility companies and their customers is also changing. As our energy infrastructure evolves, utility companies are moving further and further away from the traditional idea of a centralized entity that pushes out energy in one direction. Instead, energy today is a two-way conversation. And while today’s utility company is more decentralized, it still lives at the center of the grid. The utility facilitates microgrids, sustainable energy, and the ability for consumers to produce and manage their own energy. Therefore, utility companies and customers need to have an open line of communication.

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