Billing & Payment Options

You can pay your bill using your credit card (Visa or Mastercard only) or by check using our automated system. No waiting required! If you wish to speak to a representative to pay by credit card, you will be transferred to our third-party vendor. Please call 1-888-301-7700 to pay your bill today.

We accept payments by credit/debit card (Visa, Mastercard, Google Pay, or Apple Pay) or electronic check on our secure website. You can conveniently log in to your MyUnitil account to make a payment.

Alternatively, you may make a one-time Quick Pay payment without registering for an account using Visa, Mastercard, electronic check, or with your digital wallet on your mobile device (Google Pay or Apple Pay).

A number of payment locations are conveniently located throughout our service areas. To find a location to make a payment, please search for your nearest Western Union location.

Please be aware that some locations may require a bill in order to make a payment or process a security deposit. Federal requirements limit the maximum payment amount at $2,500 per transaction. Use only authorized payment agents to facilitate timely payment posting! Many of our customers pay their bill directly to us or use a payment agent that we've authorized to collect customer payments. However, some customers have used bill payment services that do not have any arrangements with us to process payments. We cannot ensure that payments made through one of these unauthorized bill payment services will be forwarded to us in a timely manner or even ensure that payment will be forwarded at all.

To protect yourself and your utility service, be sure to follow these steps:

• Use caution when making your payment through a third-party bill payment service that is not authorized by Unitil.
• Be sure to bring both portions (top and bottom) of your bill or provide your 10-digit Unitil account number.
• The payment agent might charge a service fee for each transaction. Check your local phone directory and contact the payment agent for specifics. Most importantly, always keep your receipt.

Your monthly energy statement contains a lot of information and doesn’t always use straightforward terminology. We provide information on our website to help you decipher your bill, but if you have further questions, you can always contact our Customer Service team at 1-888-301-7700.

We have many options to assist with paying your bill. We offer a variety of flexible payment plans, as well as information on assistance programs and local agencies in your area. If you’d like to discuss your options, you can always call us at 1-888-301-7700.

There are many adjustments you can make that can lower your monthly bill. One is to make energy efficient changes in your home or business. We offer electric and gas efficiency programs in partnership with local, state and federal agencies. These programs include sizable rebates and incentives for efficiency upgrades, improving your home comfort and convenience, and reducing your monthly energy costs.

Payments made with Commercial and/or Corporate Credit Cards incur a 2.65% processing fee. This ensures that the fees related to Commercial and/or Corporate credit card processing are not passed on to customers who use alternative payment methods and do not require this service.

This processing fee is being administered by the third-party credit card firm that Unitil uses to process customer payments made by one of these credit card types. Unitil uses a third-party firm for credit card processing to ensure that personal identification information remains secure and encrypted for our customers. This change ensures that the fees related to Commercial and/or Corporate credit card processing are not passed on to customers who use alternative payment methods and do not require this service.

Please note that personal credit cards and electronic checks will not incur this fee. For a full list of convenient ways to pay, please visit our Billing & Payment Options webpage.

If you have any questions regarding the best payment option for you in the future, please feel free to reach out to our customer service team.